At The Bread Book, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. This Refund Policy explains the circumstances under which refunds or exchanges are available, the process to request a refund, and your rights as a customer.
By purchasing from The Bread Book, you agree to the terms outlined in this Refund Policy.
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Damaged or Defective Products: If a physical book arrives damaged, defective, or unreadable, we will provide a replacement or full refund.
- Incorrect Items: If you receive the wrong book or product, we will correct the order by providing the correct item or issuing a refund.
- Digital Products: Refunds for e-books or digital products may be granted in cases of technical issues that prevent download or access, upon verification.
- Order Cancellation: If your order is canceled prior to shipment or delivery due to an error on our side, you will receive a full refund.
Please note: Refunds are not available for:
- Changed minds after receiving the product, unless otherwise required by local consumer protection laws.
- Downloaded or accessed digital content without a technical issue.
- Products damaged due to mishandling after delivery.
2. Timeframe for Refund Requests
To request a refund, you must contact us within 30 days of receiving the product. Refund requests submitted after this period may not be eligible for consideration.
For damaged or defective items, we may request photos or documentation to process your claim efficiently.
3. How to Request a Refund
To initiate a refund or replacement, please contact our customer support team with the following information:
- Order number
- Product name and description
- Reason for the refund or replacement request
- Supporting photos (if applicable)
Contact Information:
- Email: [email protected]
- Phone: +1 807-934-7876
Once your request is received, our team will review it and respond within 3–5 business days with instructions for the next steps.
4. Refund Processing
- Approved refunds will be issued using the original payment method whenever possible.
- Refunds may take 5–10 business days to appear on your account, depending on your bank or payment provider.
- Shipping fees are generally non-refundable unless the refund is due to our error or defective products.
- In cases of replacements, we will provide prepaid return instructions if applicable.
5. Exchanges and Replacements
- If you wish to exchange a product for the same title or a different title of equal value, please contact us to confirm availability.
- Exchanges for higher-priced items may require an additional payment; for lower-priced items, the difference will be refunded.
- Defective or damaged products will always be replaced at no extra cost.
6. Consumer Rights
Your rights may vary depending on your location. This Refund Policy is designed to comply with Canadian consumer protection laws and ensure that you have a clear understanding of your options. If your local laws provide additional protections, those will take precedence.
7. Contact Information
If you have any questions regarding our Refund Policy, or need assistance with a refund or replacement, please reach out to our customer support team:
Address: 714 Coronation Ave., Ottawa, ON K1G 4G7, Canada
Phone: +1 807-934-7876
Email: [email protected]
We are committed to resolving any issues promptly and ensuring your satisfaction with The Bread Book.